Privacy Policy

Last updated: March 12, 2026

1. Introduction

Heritage Walking ("we," "our," or "us") operates the Heritage Walking website and progressive web application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address and display name.
• Contact Messages: When you send us a message through our contact form, we collect your name, email address, and message content.
• Tour Reviews: If you leave a review, we collect your nickname and review content.

2.2 Information Collected Automatically

• Location Data: With your explicit permission, we access your device's GPS to provide real-time walking tour navigation. Location data is processed locally on your device and is not stored on our servers.
• Usage Data: We collect anonymous usage statistics through Google Analytics, including pages visited, session duration, and device type.
• Device Information: We may collect information about the device you use, such as browser type, operating system, and screen resolution.

3. How We Use Your Information

• To provide and maintain our free walking tour service
• To enable GPS-guided audio narration during tours
• To respond to your inquiries and support requests
• To improve our service and develop new tour content
• To display relevant advertisements through Google AdSense
• To analyze usage patterns and optimize user experience

4. Third-Party Services

We use the following third-party services:

• Google Maps: For map display and navigation. Subject to Google's Privacy Policy.
• Google Analytics: For anonymous usage statistics. Subject to Google's Privacy Policy.
• Google AdSense: For displaying advertisements. Subject to Google's Advertising Policies.

5. Cookies and Advertising

We use cookies and similar technologies to enhance your experience. These include essential cookies for site functionality, analytics cookies for understanding usage patterns, and advertising cookies.

• Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the Internet.
• You may opt out of personalized advertising by visiting Google Ads Settings. You can also opt out of third-party vendors' use of cookies for personalized advertising at aboutads.info.
• If you are in the European Economic Area, the United Kingdom or Switzerland, we ask for your consent before advertising or analytics cookies are set, in line with the GDPR and Google's EU User Consent Policy. You can withdraw consent at any time through your browser settings.
• You can manage or block cookies entirely through your browser settings. Blocking advertising cookies does not affect the tours themselves — every tour on Heritage Walking is free and works without them.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Your data is stored securely using industry-standard encryption. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications
• Withdraw consent for location tracking at any time

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at heritagewalks26@gmail.com or through our Contact page.